OfficeRnD allows you to send messages to individual members of the space. They will receive messages in their Members Portal and/or mailbox. All exchanged messages will be recorded to keep track of the conversations.
Send messages as an admin
As an admin, you can send messages to your community. These messages will come from your space's name and will appear in the following places:
On the Messages page on the Member Portal
On the Notifications dialog (the bell icon at the top right of the Member Portal)
A push notification is sent from the mobile app. This is only supported in branded apps. Learn how to request a branded app →
To send messages as an admin, go to Collaboration > Messages and click Send Message. The following dialog appears:
To - The To field dropdown menu offers three options to pinpoint the recipients with a clear indication of their number:
All contacts - send the message to all contacts.
Filtered group of contacts - filter by Location, Status, and Plan. The system will also show you the number of people receiving the message after filtering.
Specific contacts - select by name. You can select multiple members.
Send an email - if the box is checked, the system will also email the contacts as long as they have an email in their member profile.
Sending messages as a member
You can allow your members to communicate with each other with the Messages functionality. To enable this, go to Settings > Member Apps > Member Pages and scroll down until you find Messages.
Once activated, it will become available to all your active members (please see our article on member statuses to find out what members are active).
Each member will have a tab called Messages in the Members Portal. Here, they can see all messages sent to them and compose one as well.
Messages here can be sent to one member only. Click on New Message and type the name of the member to whom you're writing.
Note: The Also Send as mail option will only work if the recipient has an email in the system. However, this will not stop them from receiving a message in the members portal.
FAQ
I sent a message from the Admin Portal to a member. The member can answer via email but not via the Member Portal. Why is this?
Because there is no one to reply to, the message intentionally comes from the space, not a specific admin. Messages in the Admin Portal can only be used to send notifications to people; they cannot be used for chat. The email comes from the General inbox configured for the space/location, not the admin's email that sent the message. Replying to it will go to the inbox according to the email settings.
If an admin wanted to communicate with a member one-on-one, would they send an email outside the platform or via the member apps?
They can send the message via the member portal, which allows them to communicate as members do with each other. However, there is no record of this communication outside the member's profile in the portal. Use tickets if you want access to a record.