If you receive the "Recipient could not be found" error message when sending an invoice, it means you haven't updated your billing settings or the recipient's email address. Let's examine the reasons for this issue.
You haven't configured your billing settings
You must first configure the billing settings in your organization and select who will receive invoices. To do that, follow these steps:
Go to Settings > Billing Settings > Billing Rules.
In the We'll email invoices section, you must select at least one checkbox: "Company", "Billing Person", or both.
If you clear both checkboxes, the system will consider that there is no recipient for the email containing the invoice.
The billing person does not have an email address
Go to Settings > Billing Settings > Billing Rules and scroll down to the We'll email invoices. If you have selected the Billing Person checkbox, invoices will be sent to the company's billing person. If that user does not have an email address, you will receive an error message "Recipient could not be found". To fix that:
Go to Community > Companies and open the company's profile.
In the Members section, select Contact Members to filter only the contact persons from that company.
Open each billing person's profile and add email addresses to all of them.
Resend the invoice.
The company does not have an email address
Go to Settings > Billing Settings > Billing Rules and scroll down to the We'll email invoices. If you have selected the Company checkbox, invoices will be sent to the company's billing person. If that user does not have an email address, you will receive an error message "Recipient could not be found". To fix that:
Go to Community > Companies and open the company's profile.
Click Edit Details and enter the company's email address.
Resend the invoice.
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