FAQ and Troubleshooting
Find the answers to the most frequently asked questions from our support team.
Community
Find FAQ and troubleshooting for the Community module.
Day Passes Errors and Troubleshooting
What is the Difference Between a User and a Member?
When to Create a Company and When to Create an Individual Member
Error "User has existing permissions"
A note on unsubscribing from OfficeRnD Flex e-mails
Billing Plans and Resource Rates
Find FAQ and troubleshooting for Billing Plans and Resource Rates.
How to Customize the Statement's Email Template
How to Change the Measurement Units In Your Account
Billing and Invoicing
Find FAQ and troubleshooting regarding Billing and Invoicing.
Tips and Tricks
How To Invoice Future Items While Retaining The Current Billing Period
How to Accommodate Pre-payments for Memberships Longer Than a Month
How to Send Monthly Invoices to More Than One Member
What happens if a credit card is declined?
[Troubleshoot] 'Recipient Could Not Be Found'
Space and Resources
Find FAQ and troubleshooting for your space and resources.
Why do I get an "Unable to assign membership" error on the floor plan?
Troubleshooting resource assignment
How to fix "The resource is not available for the requested period" error
Analytics and reports
Find FAQ and troubleshooting for the Data Hub module.
[Flex] How to Fix Occupancy Issues for an e-Signed ContractLearn how to identify and resolve resource availability and occupancy conflicts that prevent contract activation in OfficeRnD Flex.
Flex Q&A - Transition to Data Hub
How to set up Google Analytics tracking in OfficeRND
Settings
Find FAQ and troubleshooting for the Settings module.
How to Change the Measuring Units
Requesting Bulk Updates from Support
Possible Issues After Changing the Organization Slug
How to Change Members Portal Translations