If you're having trouble logging in to the Member Portal, this article explains the most common causes and how to fix them. Login errors may occur due to using the wrong URL, cached credentials in your browser, or expired login links.
This article explains how to resolve each scenario.
Use the correct Member Portal URL
The most common login issue occurs when trying to access the Admin Portal instead of the Member Portal.
Always log in using your organization's Member Portal URL. Do not use https://app.officernd.com, which is for admin users only.
How to find your correct login URL
The standard format is:
https://[your-org-slug].officernd.com
To locate the slug (organization name):
Admins can go to Settings > My Account > General in the Admin Portal.
Your organization might also use a custom domain. In that case:
Check your Welcome email for the correct login URL.
Or, ask an admin of your space to share the Member Portal link.
If you try to log in with a Member Portal account at app.officernd.com, you will see an error like the one below:
Try an incognito window or clear your browser cache
Login issues may also be caused by stored cache or saved credentials in your browser—especially if you've previously logged in to multiple accounts.
Quick fixes:
Open the Member Portal in an incognito or private window
This prevents the browser from using stored data.
Clear your browser cache
Welcome or reset password link not working
If the link in your Welcome email or Reset Password email is not working:
Open the link in an incognito window
This avoids interference from stored cookies or previous sessions.
Clear your browser cache
Expired link?
Links in Welcome and Reset Password emails expire after 72 hours. If the link is no longer valid, request a new email from your space administrator or use the password reset option on the login page.
FAQ: Login issues in the Member Portal
Why do I see a 404 or no access error when logging in?
You may be using the wrong URL. Make sure you're logging in via your organization's Member Portal (for example, https://yourspace.officernd.com), not the Admin Portal.
How can I find the correct URL for the Member Portal?
Check your Welcome email, ask your space administrator, or confirm your organization's slug in the Admin Portal under Settings > My Account > General.
Why isn't the reset password link working?
If the token in the email has expired (it is more than 72 hours old), it won’t work. Request a new reset email.
What should I do if the login page doesn't load properly?
Try using an incognito window or clear your browser cache to resolve any stored credential conflicts.
Can I use the same browser for multiple accounts?
Yes, but using multiple accounts in the same browser can sometimes cause login errors. Use private browsing mode for separate accounts.