Schedule a 1-hour screen-sharing session through our support ticketing system to:
Demonstrate a complex issue in your environment.
Work with our support specialist to diagnose and resolve the issue.
Demonstrate more complicated use cases in your environment.
Get advice and best practices from our support specialists.
The Dedicated Q&A Support Session service is only available with our Ultimate Support packages. Contact s[email protected] for more information.
Request a session
Start by preparing your questions, use cases, or steps to demonstrate and help us replicate or understand your issues. Please be as thorough as you can in your description.
Contact us from within the Admin Portal, the Help Center, or via email and use 'Dedicated Q&A Support Session' as a subject. Include the information you require so our support specialists can prepare it.
Provide your availability for the upcoming working days to help us set up the meeting.
You can also ask us to schedule a recurring Dedicated Q&A Support Session with the recurrence depending on your current support subscription.
Schedule time
Our team will review your ticket. If your support subscription includes a dedicated support specialist, your ticket will be routed to them.
We will then find a slot that matches your availability and offer it. Depending on the information you provided, we may ask additional questions.
Attend the session
You will have an hour to discuss your questions with a support specialist. They will ask questions to understand the use case further and advise you on best practices and next steps.