Sometimes a support ticket isn't the right format for what you need. If you're dealing with a complex issue that's easier to show than describe, want to walk through a specific setup in your environment, or need advice on best practices from someone who knows the product deeply, a Q&A Support Session gives you dedicated time with a specialist.

Sessions last one hour and include screen sharing. You can use the time to demonstrate a complex issue, work through a specific use case, or get recommendations on how to approach something in OfficeRnD.

To request a Q&A Support Session, contact support and ask to speak with a human specialist. Randi, the AI support assistant, handles all incoming messages first — your session request will reach a specialist only after you ask to be connected to a person.

You can reach support from the chat in your Admin Portal, the OfficeRnD Help Center, or by emailing [email protected]. Use Dedicated Q&A Support Session as the subject line.

In your message, include:

A specialist will review your request and find a slot that matches your availability. If they need more detail before confirming, they'll follow up with questions first.

If your subscription includes a dedicated support specialist, your request will be routed directly to them.

You'll have one hour with your support specialist. Come prepared with your questions, the steps to reproduce your issue, or the use case you want to walk through. The specialist will ask follow-up questions during the session and provide recommendations on best practices and next steps.