Randi is OfficeRnD's AI support assistant. It's built on Fin AI, Intercom's large language model, and trained on OfficeRnD's knowledge base. Randi handles most support questions on its own. When it can't, it hands off to a human specialist who has your full conversation history.
You don't need to phrase questions in any special way. Randi understands natural language, so write the way you'd write to a colleague. The tips below aren't about formatting your message — they're about giving Randi the context it needs to skip follow-up questions and get straight to the answer.
The name "Randi" reflects our commitment to integrating advanced technology into our services. It is inspired by the latter part of our company name, OfficeRnD, combined with "AI": RND + AI = RANDI.
Tips for better conversations with Randi
Be specific about what you're trying to do
Vague questions get general answers. If you're having trouble with a specific feature or workflow, say so.
Instead of "I need help with payments," try: "How do I integrate Stripe for multi-location credit card payments in Flex?"
Instead of "I need help with memberships," try: "How do I update membership pricing for my coworking space in Flex?"
Include error messages when you have them
If something broke, paste the exact error message into your message. Randi can cross-reference it against known issues much faster than if you describe the error in general terms.
Instead of "I'm getting an error," try: "I'm getting error 502 when updating membership settings."
Mention what you've already tried
This tells Randi where you are in the troubleshooting process and prevents it from suggesting steps you've already taken.
Instead of "It's not working," try: "I already tried refreshing the page and logging out, but the error still appears on the visitor check-in settings page."
Ask one question at a time
Randi handles multi-part questions, but a single focused question gets a cleaner, more complete answer. If you have several issues, start with the most pressing one and follow up once it's resolved.
Name the product you're using
OfficeRnD has several products. Mentioning which one you're working in (Flex, Workplace, Visitor Hub) helps Randi pull the right information.
If Randi's answer doesn't help
Try rephrasing with more detail. For example: "I asked about updating membership plans, but the answer was too general. Can you walk me through the steps in Flex?"
If your issue is urgent or you need a human specialist, say so directly. Select Talk to a person at any time, or Randi will escalate automatically if the conversation calls for it.