How to Waive Off a Fee?

Introduction

OfficeRnD gives you the option to waive fees. This can be useful in a situation where you don’t want to charge the customer but you'd like to keep a record of the fee in the system.

How to Waive Fees?

    1. Open the company or member profile with unpaid one-off fees.
    2. Scroll down to the One-off Fees section.
    3. Click on the cogwheel icon next to the unpaid one-off fee and choose Mark as Waived.

      waive_fee.png

If you need to invoice an already waived fee, change its status to Not Paid or Paid.

The Waived status is going to prevent the system from invoicing the fee or including it in any of the revenue reports. However, you can keep the record in the system.

How to Filter and Export Waived Fees 

It's possible to filter and export a list of waived fees. Navigate to Community/Fees and open the Waived tab. There, you can filter fees by Date, Bill to, Plan, and Customer.
waived.png
You can also export fees to a .CSV file by selecting the fee(s) and clicking on the Export button xport.png in the upper right corner of the screen.
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