Set Up Booking Preparation Slots or Back-to-Back Bookings


The Disable back-to-back bookings feature allows operators to prevent members from creating bookings that don’t have any time between the end of one and the start of the other. This covers scenarios in which meeting rooms need to be prepared for a given booking or to be serviced after a booking ends.

Disabling Back-to-Back Bookings

The feature is built into Booking Policies. You can learn more about them here. This is what the feature looks like inside the Edit Booking Policy dialog:


When you enable it, you'll need to set a 'buffer' time (up to 30 minutes) which will be reserved before any booking to which the booking policy applies. The reserved slot will appear on the calendar as shown below:


Admin perspective

Admins are able to override the back-to-back settings when creating or editing a booking from the admin portal.

prep time.png

Member Perspective

Members will not be able to override the preparation time policy when making bookings. They will be able to see the preparation slots for existing bookings.

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  • How would I do an immediate booking? As if someone were to walk in (first time) and request a day pass?

  • Hello Emily,

    there are 2 scenarios here.
    1. You can set up the member and create the booking for them through the admin portal. 
    2. You can point the customer to your signup page or public calendar where they can make the booking themselves. 

    If they want a day pass, that could be a little different than making a booking, so it's best to advise them to sign up themselves and purchase a day pass. Of course, you need to have a day pass product listed on your signup page. Our article on Day Passes might prove useful. You can find it here 


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