Troubleshooting resource assignment

Certain resources in OfficeRnD can be assigned to members/companies, which helps track occupancy.

More on assigning resources can be found here

Sometimes you can encounter errors when trying to assign a resource.

The most common error is "The resource has already been occupied". The system has certain safeguards to prevent it, but it does not cover all situations. This is especially true when creating contracts. A simple way to troubleshoot this is to check the History of the resource. To do that, go to your Space tab and navigate to the page for the resource in question. Once you locate the resource, click on the cogwheel next to it and select "History" . The History shows a log of people moving in and out of a resource. Here you can see who is currently occupying it and when are they going to free the resource. You can go to their profile and double check if the dates are correct. When changing the duration of memberships, their end dates etc. , the History might become inaccurate. In this case, you might have to clear the problematic events. This can be done by clicking on the trash can next to an event in the History window. Each "Move in" event must be matched with a "Move out" one, unless the membership assigned has no end date, in which case the latest event will only be "Move in".

Please note, that deleting events in the History log will affect occupancy reports. 

Another error that you might encounter is "The resource is not in usage in the selected period". This error is simpler to troubleshoot. Go to the resource in question and check its Available From and To dates. Make sure that the resource you are trying to assign is available in the period you are trying to assign it for.

If you encounter any other error, or this troubleshooting guide does not resolve the issue, contact us at support@officernd.com

 

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