How to Cancel or Delete a Booking

Introduction

In case of customers asking you to remove their booking, we recommend canceling the booking instead of deleting it.

Contents

What's the difference between canceling and deleting a booking?

When a booking is canceled, it remains recorded in OfficeRnD. This way, you can always check when the booking was originally requested and who asked for its cancellation.

Further on, when you or a member cancels a booking, the cancellation policy is applied, ensuring the proper charge is applied to the customer account. 

When a booking is deleted, no record is kept and no cancellation policies are applied.

How to Cancel a Booking from the Calendar View

  1. Open the Calendar module and find the booking on the calendar.
  2. Open the booking and click on the Cancel button.
    cancel bkng.png
  3. Review the summary and decide if you want to apply a cancellation policy. Depending on the cancellation policy and how the booking was charged, the customer balance will be updated. For example, if the booking was made using coins or credits, those can be fully restored while related outstanding fees are removed.
  4. Confirm the cancellation.
    applycanc.png

How to Cancel a Booking Listed under Community/Bookings

When you open the Community module and navigate to Bookings, you will find a list of all bookings for the current month. This view is especially handy if you want to review and export a list of bookings in a specific timeframe. 

bookingz.png

Find the booking in the list (you can apply additional filters to help) and follow the steps outlined above.

How to Delete a Booking

In order to delete a booking, you can follow the steps for canceling a booking and clicking Delete instead of Cancel.

Can I Cancel Multiple Bookings At Once?

If you need to cancel multiple bookings, let our team help you. Email us at support@officernd.com with a list of bookings.

  1. Navigate to Community/Bookings.
  2. Filter out the bookings you need to cancel. 
  3. Export the list as a CSV file using the Export button at the top right of the page. Export.png
  4. Send the exported list with more information on why you need to cancel those bookings to support@officernd.com.

How to Cancel Invoiced Bookings

When a booking was already invoiced, the system won't allow you to cancel it unless you take a few additional steps. The exact process is described in How to Edit or Cancel Invoiced or Waived Bookings.

Was this article helpful?
0 out of 1 found this helpful

Comments

0 comments

Please sign in to leave a comment.