Flex allows you to set up rules for cancelled bookings and apply different rules to different Resource Rates. Click here to learn more.
Step-By-Step Guide
1. Log in to the Flex Admin Portal.
2. Go to Settings > Platform Modules > Calendar & Bookings.
3. Scroll down to the Booking Cancellation Policies section and click Add Policy.
6. Fill out the details and settings:
- Enter a name for the policy.
- Active & Non-Active Member Conditions. A policy can apply different conditions and fees for active and non-active members. By default, a policy will use the same set of conditions for both. If you'd like to set up different conditions, de-select the Same as Active Member Conditions checkbox under the Non-Active Member Conditions section to define different condition steps.
- Condition steps. A policy can have multiple condition steps. Each step has two fields:
Hours - set the number of hours in advance a member must cancel their meeting to adhere to the condition. For intermediate steps, the Hours value you apply must be aligned with the hours from the previous steps.
Cancellation Fee - set the percentage of a booking's fee that a member must pay if they cancel their booking when adhering to the condition in this step.
- Add & Remove Steps. To add a step, click the Add Step button. To remove a step, click the Delete button.
7. Click Add to create the policy.