This article explains how to set and adjust business hours in your system to align booking options with your operational schedule. By configuring these settings, you can ensure that bookings reflect your work periods, prevent scheduling errors outside designated hours, and improve overall resource utilization. Customers will benefit from a more efficient booking process that matches their service availability.
Business hours represent your organization's working hours. You can set the system to only allow bookings during these hours.
Apart from business hours, there are also workdays, which serve the same purpose as business hours - albeit on a daily (not hourly) scale.
Set up business hours for the whole organization
Go to Settings > Platform Modules > Business Hours. Here, you'll see checkboxes next to each day. The ones that are enabled represent the organization's workdays.
Beneath the workdays are the fields for the business hours. The left field represents the start of the workday, and the right field represents the end.
To specify the hours, click one of the fields, and a drop-down menu will appear where you can select the times you need.
The working hours you choose are also used when using full-day or half-day resource rates or passes. If the total working hours in a day are 9 hours, for example, a half-day pass will be used when a member has checked in for less than 4 hours and a half, and any booking for 4 hours and a half will use the half-day price of its resource rate.
Set up business hours per location
You can also set business hours per location. To do this, go to Space > Locations and click on an existing location (or create a new one). The General tab in the Add/Edit Location dialog contains two drop-down menus defining the business hours.
By default, any new location you create will have its business hours set to match the ones you set in Settings > Platform Modules > Business Hours. However, if you have multiple locations with different business hours, you can specify them per location here.
Note: The business hours set for each location take precedence over the general ones.
What about outside business hours?
Outside business hours is considered any period of time outside the workdays and business hours. You can forbid members from booking meeting rooms outside business hours by going to Settings > Platform Modules > Business Hours. Click the checkbox next to Business hours bookings to forbid members from booking Meeting Rooms outside business hours.
Note: These restrictions only extend to members. If necessary, admins can make bookings outside business hours on the calendar on the Admin Portal.
How exactly do business hours affect the booking calendar?
Depending on the business hours you've set in the organization settings, the booking calendar will appear differently in the Members Portal. If you open the daily view of the calendar, only the working hours are visible.
However, if bookings aren't forbidden outside business hours, your members will still be able to make bookings outside the hours visible on the calendar.
Timezone Change Impact on Booking Display
When a location or organization changes time zones after bookings have been created or imported, the bookings will retain the time zone in which they were initially created.
This means:
When the location's timezone changes, existing bookings don't automatically adjust to the new timezone.
Instead, they are displayed in their original timeslot, based on the old timezone.
This creates a visual mismatch on the calendar, where the booking appears at the wrong time relative to other bookings that follow the new timezone.
The result can be apparent overlaps in bookings, even when they don't actually conflict in real time.
Having that in mind, please avoid changing the time zone in your organizations after the initial setup.