This article explains how to configure the privacy settings. Use this information to enhance the security of your space.
This feature is available on OfficeRnD Flex and Workplace.
Configure Visitor App privacy settings
To configure your Visitor App privacy settings, open the Admin Portal and go to
Visitor Hub > Tablet App Settings > Theme & Welcome Screen. Here, you can:
Choose the privacy settings for when visitors search for their host or when a delivery recipient is selected:
Type at least 3 letters to see suggestions – Visitors will see a list of people while typing the name.
Type the full name – Visitors must type in their host's full name the same way it's written in the system.
These settings prevent security breaches and data scraping attempts by guessing employee names.
Turn on QR options for touchless check-ins. Your customers will be able to scan a QR code displayed on your tablet to check in.
Configure the language options on your Tablet app to ensure a localized experience for each location.
Restrict host visibility by location
You can restrict which members appear on the Tablet app and display only members from the selected location.
To use this feature, you'll need to contact our support and ask that we activate it for your organization. Please mention the following:
Say that you want us to activate a host visibility restriction.
Tell us which organization(s) we should turn this setting on.
Tell us if we should configure it to apply to all locations in that organization(s) or only to specific locations.
When we activate it, only hosts and members assigned to the current location will appear in the selection lists during check-in or member check-out. This prevents cross-site confusion and enhances security.
Visitor check-in: Only hosts assigned to the current location are visible.
Member check-in and check-out: Only members of your active location are visible.
Delivery recipients: Only contacts of the selected location are visible.
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