The Visitor app is a branded tablet app that welcomes visitors, enables check-in/check-out, and manages deliveries at your front desk. This article is about the Deliveries flow. Learn more about customizing the tablet app flows.
This article details the steps to efficiently manage deliveries using the Visitor app. By following this guide, you can streamline the delivery logging process, automate notifications, and enhance communication at the front desk. This reduces manual errors, faster guest processing, and a more secure and welcoming environment.
The term "deliveries" refers to parcels and items that arrive at the front desk.
Download the Visitor app
The OfficeRnD Visitor app is available for both iPadOS (13.4 or newer) and Android (6.0 or newer). OfficeRnD Flex and Workplace customers can download it from the Apple and Google Play stores:
Deliveries
The delivery flow might vary depending on the custom fields and flows you have added in the Visitor Hub. Some of the fields presented below might differ from your user experience. Learn more about adding custom delivery flows and fields →
To log a delivery, follow these steps:
Tap Deliveries on the welcome screen and select the delivery type.
Enter the recipient's name and provide any additional required information.
Take a photo of the delivery and tap Confirm. The recipient will be notified that the delivery awaits them at the reception.
Notifications
Recipients are notified of deliveries awaiting pickup.
Email notifications
This is the email notification received by the recipient:
Mobile app push notifications
This is the push notification received by the recipient:
SMS notifications
SMS notifications are available as a separate add-on. Learn more about the SMS notifications add-on →