Collecting payments manually slows down your operations and puts the burden on your team to chase invoices. When you connect a payment gateway to OfficeRnD Flex, members can pay through the Member Portal, new members can pay at sign-up, and recurring charges for active memberships go out automatically.
Payment gateways connect at the location level. You can assign a different gateway account to each location, which makes multi-location billing easier to manage.
In this article:
Understand the difference between card and direct debit payments
Choose a fully integrated payment gateway
Set up the Hosted Payment Gateway for custom integrations
Review Hosted Payment Gateway limitations
Before you begin
You need an account with your chosen payment provider before you can connect it to OfficeRnD.
Important: Never disconnect a payment gateway if you have pending payments.
How payment gateways work in OfficeRnD
Once you connect a gateway, you can:
Add a Pay Now button to the Member Portal for quick, secure transactions.
Request upfront payment from new members at sign-up.
Run automated recurring charges for active memberships.
Assign different gateway accounts to specific locations for localized processing.
Card payments vs. direct debit: waiting periods
Card payments process faster than direct debit. If your members pay by direct debit, account for these timelines:
Standard waiting period: 3 to 4 business days.
First-time or one-time payments requiring mandate verification: up to 5 business days.
Settlements: no more than 5 business days.
Fully integrated payment gateways
The following gateways connect natively with OfficeRnD. You need an account with the provider to set one up.
Provider | Description | Payment Methods | Features |
Stripe
 | Stripe allows your members to pay for services and memberships with a credit card or ACH/SEPA payments. It supports recurring transactions and allows you to connect multiple Stripe accounts to a single location. | Credit Card, Direct Debit, SEPA, Google Pay, Apple Pay, ACH, iDEAL |
|
GoCardless
 | GoCardless enables payments via Direct Debit. It supports recurring payments and connecting multiple accounts. | Direct Debit, SEPA |
|
CardConnect
 | CardConnect enables payments via Credit Card or ACH. Supports recurring payments and member sign-up flow integration. | Credit Card, Direct Debit |
|
Bottom-line PTX
 | Enables payments via Direct Debit through Bottom-line PTX. | Direct Debit |
|
Braintree
 | With Braintree, members can pay for services using a Credit Card. | Credit Card |
|
PayPal
 | Allows members to pay using their PayPal account. | Members use their PayPal account for payments. |
|
Ezidebit
 | Members can pay via Direct Debit through Ezidebit. | Direct Debit |
|
Omise
 | Allows payments through Credit Card via Omise. | Credit Card |
|
Authorize.Net
 | Members can pay with a Credit Card or Direct Debit through Authorize.net. | Credit Card, Direct Debit |
|
Place
 | Place supports payments for services and memberships through multiple methods. | Credit Card, Direct Debit |
|
Forte
 | With Forte, members can pay with a Credit Card or Direct Debit. Payment statuses are updated daily. | Credit Card, Direct Debit |
|
PayDock
 | PayDock aggregates multiple payment gateways, providing access to a range of payment methods and central management. | Depends on the payment gateway enabled via PayDock. | Depends on the payment gateway enabled via PayDock. |
Moneris
 | Moneris allows online payment collection but does not support multiple currencies. | Credit Card |
|
Hosted payment gateway
If your preferred provider isn't in the table above, you can connect a custom payment gateway by integrating its API with OfficeRnD.
Set up a hosted payment gateway
To use a hosted payment gateway, you need:
One or more dedicated software developers.
Access to the payment gateway's API.
Once set up, members can pay outstanding invoices through a Pay Now button in the Member Portal.
Hosted payment gateway limitations
The Hosted Payment Gateway handles only outstanding invoices. Before choosing it, review what it can't do.
What it supports:
Members pay outstanding invoices from the Billing page on the Member Portal by selecting Pay Now, which redirects them to an external payment page.
What it doesn't support:
Immediate booking payments. It can't process charges at the time of booking or during purchases in Growth Hub.
Purchase flows. If the system is set to generate and send an invoice automatically, it still does both, but no payment details are collected, and no charge is made. Learn more about Purchase Flows →
Saving payment details. Unlike fully integrated gateways, the Hosted Payment Gateway doesn't store customer payment information.
Recurring payments. Because payment details aren't saved, automated recurring charges aren't possible.
Examples of unsupported use cases:
Immediate charges for bookings when using edited purchase flows.
Direct payments for purchases made in Growth Hub.
For these scenarios, use a fully integrated gateway instead.