The SMS notifications add-on in OfficeRnD Visitor Hub improves communication by sending real-time updates when visitors or deliveries arrive. With this feature, hosts and recipients receive SMS alerts that reduce delays, improve visitor handling, and support faster delivery coordination.
This article explains how the SMS add-on works, how it's activated, key pricing information, and what requirements are needed for it to function correctly.
How SMS notifications work
Visitor Hub will automatically start sending SMS notifications when the add-on is activated in your OfficeRnD Visitor Hub account. You don't need to opt in.
To ensure proper delivery of messages:
Hosts (members of your space) must have a valid phone number saved in their OfficeRnD profile.
Guests or visitors must enter their phone number during the pre-registration or check-in process.
When the add-on is activated, OfficeRnD will start sending SMS alerts for the following events:
Visitor arrivals – Hosts are notified via SMS as soon as their visitor checks in.
Delivery arrivals – Recipients are alerted via SMS when a delivery has been logged for them.
Pricing information
The SMS add-on is a paid feature and is not included in the OfficeRnD Visitor Hub trial plan.
Keep in mind the following details about pricing and usage:
The service includes a monthly SMS allocation based on your subscription.
SMS usage incurs carrier charges depending on the recipient's region and your carrier's pricing.
Usage limits are subject to fair usage policies. In rare cases, if your monthly limit is exceeded or unusually high usage is detected, the SMS functionality may be temporarily paused.
If you are unsure about your current usage or limits, please contact [email protected].
FAQ: SMS notifications in Visitor Hub
Who can receive SMS notifications in Visitor Hub?
When you activate the SMS add-on in Visitor Hub, SMS notifications will be sent as follows:
Hosts receive SMS alerts when a visitor checks in.
Delivery recipients receive SMS alerts when their delivery arrives.
Do I need to enable anything for SMS notifications to start working?
No. Once the SMS add-on is activated for your account, the functionality begins automatically. Hosts and visitors just need to have valid phone numbers added to the system.
Where does the system get the phone number for sending SMS?
Hosts must have a phone number saved in their OfficeRnD profile.
Visitors must enter a phone number during pre-registration or check-in.
Can SMS notifications be used during my Visitor Hub trial?
No. The SMS add-on is not available during the OfficeRnD Visitor Hub trial period.
What happens if we exceed the monthly SMS limit?
If your organization reaches the monthly SMS limit or if high usage is detected, the service may be paused temporarily. Contact support to review your limits.
Do guests need to opt in to receive SMS notifications?
No. Guests only need to provide a valid phone number during registration or check-in to receive messages.