The Product Feedback Portal in OfficeRnD Flex makes it easy to submit feedback, suggest improvements, and request new features directly to the Product Team. Using the portal, you can also vote on ideas submitted by others and track the progress of feature requests.
By the end of this article, you will know how to access the portal, submit your feedback correctly, and monitor the status of your requests.
Access to the product feedback portal
Only users with an active or onboarding OfficeRnD Flex admin account can access the Product Feedback Portal. Access is provided through the Resource Center within the Flex Admin portal. Proper authentication is required to submit and track feedback.
Submit product feedback
To submit product feedback in OfficeRnD Flex, follow these steps:
Open the Flex Admin Portal and log in with your admin credentials.
Click the Resource Center button
located at the bottom right corner of the screen.
Click Product Feedback.
Click Give Feedback.
Provide a detailed description of your feedback or feature request. Include any relevant context, examples, or use cases.
Select the importance of the feedback by choosing between Must have and Nice to have.
Click Submit to send your feedback.
Track feature progress
You can monitor the progress of submitted and voted features by visiting the following sections in the Feedback Portal:
Under consideration: Our product managers are reviewing these features, and we are gathering more customer feedback to decide when to start working on them.
On the roadmap: These features are planned for upcoming releases.
Released: These features have been completed and released.
These sections help you stay informed about the latest updates based on your feedback and votes.
Feature statuses in the product feedback portal
When you submit feedback or vote for a feature, the Product Team reviews the submission and updates its status over time. Here are the possible statuses you may see:
New: The feedback has been received but has not yet been reviewed. Until it is reviewed, only the creator of the feedback can see it.
Under Consideration: The idea is considered a potential improvement on our future roadmap.
In Discovery: We are researching the idea, including gathering customer input on use cases. This status often means that it has been prioritized for the future roadmap but is not yet in development.
In Development: Development of the feature has started, and it will be available in the upcoming months.
Now Available: The feature has been successfully developed and released for use in OfficeRnD Flex.
Archived: After careful evaluation, the feature request is not moving forward. It may not align with the current roadmap or strategic goals.
Vote for feature ideas
Voting for feature ideas helps the Product Team understand what is most important to you.
To vote for an idea:
On the Flex Admin Portal, click the Resource Center button
located at the bottom right corner of the screen.
Click Product Feedback.
Browse the list of ideas that are grouped by topic or product.
Click an idea you want to vote for.
Select the idea's importance for you: Must have, Nice to have, or Not interested.
(Optional) Add a comment to share additional context.
Click Submit.
Your votes help prioritize the ideas that have the highest customer interest.
FAQ: Submitting and managing product feedback
Who can access the Product Feedback Portal?
Who can access the Product Feedback Portal?
Only users with an active or onboarding OfficeRnD Flex admin account can access the Product Feedback Portal.
Where can I find the Product Feedback Portal?
Where can I find the Product Feedback Portal?
To access the Product Feedback Portal, open the Flex Admin Portal and click the Resource Center button 
located at the bottom right corner of the screen. Then, click Product Feedback.
How do I submit a new feature request?
How do I submit a new feature request?
To submit a feature request:
Open the Flex Admin Portal and click the Resource Center button
located at the bottom right corner of the screen.Click Product Feedback.
Click Give Feedback.
Provide a detailed description of your feedback or feature request. Include any relevant context, examples, or use cases.
Select the importance of the feedback by choosing between Must have and Nice to have.
Click Submit.
Should I include personal or company details in my feedback?
Should I include personal or company details in my feedback?
If you prefer to keep this data private, do not include personal names, brand names, or location names.
How do I vote for an existing feature idea?
How do I vote for an existing feature idea?
To vote for an idea, find it in the Product Feedback Portal, click on it, select its importance level, add optional comments if needed, and submit your vote.
How often is submitted feedback reviewed?
How often is submitted feedback reviewed?
Product Managers review new feedback submissions monthly. They assess, categorize, and update each item's status.
What do the different feedback statuses mean?
What do the different feedback statuses mean?
Feedback statuses such as Not Reviewed, Declined, Awaiting Feedback, Planned, In Progress, and Released indicate your submission's current progress and evaluation.
Where can I see updates on submitted feature requests?
Where can I see updates on submitted feature requests?
You can view updates and track progress by visiting the Under consideration, On the roadmap, and Released sections on the Feedback Portal.