Do you want to personalize the experience and assure your visitors that they have successfully checked in? You can customize the success screen for each check-in flow to enhance the visitor experience in your workspace.
The success screen has the following features:
Fully customizable – Tailor the success screen at each individual flow level for different visitor types.
Rich content formatting – Easily add and format instructions, tips, or welcome messages.
Dynamic fields – Personalize messages with custom properties and visitor-specific details.
Use cases
You can cover the following use cases by customizing the success screen of your check-in flows:
Enhance visitor experience – Ensure a smooth, welcoming arrival with clear next steps.
Instantly share key info – Display Wi-Fi details, directions, waiting areas, or amenities right after check-in.
Reduce front desk workload – Minimize repetitive questions by providing essential info upfront.
Customize the success screen
To customize the success screen of a flow, follow these steps:
Go to Visitor Hub > Tablet App Settings > Tablet Flows Customization and click Customize next to "Check In".
Click Customize next to "Visitor" or any flow.
Open the Success Screen tab and click Customize Text.
Customize the success screen text using the available text formatting options in the toolbar.
You can personalize the success message by inserting custom properties and visitor details. Open Insert Property and select one of the options:
Click Save.
When you're ready, preview the success screen and see what it will look like on the Visitor app:
