Summary
OfficeRnD Customer Support may need more information about the network requests that are generated in your browser. We may ask for a HAR file, or a log of network requests as the issue occurs. In addition, it may be helpful to include any browser console logs.
Warning!
A HAR file includes data such as the content of your cookies and the pages you downloaded while making the recording. Anyone with access to the HAR file can view the data submitted while recording, which may include personal data or other sensitive data. Make sure that you secure your HAR files accordingly.How to generate a HAR file
Click below to read the instructions to generate a HAR file and console logs in the browser that you use.
Note: The instructions are the same for Mac and Windows computers.
1. Open Chrome and go to the page where the issue is occurring.
2. Look for the ⋮ button and select More Tools > Developer Tools.
3. From the panel that appears, select the Network tab. You must keep it open while you reproduce the issue.
Optional: If Customer Support requests a HAR file with WebSockets, select the WS option in the Network tab. Reload your browser to start seeing the traffic over the WebSocket.
4. Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording. Also, check the Preserve log box.
5. Click the crossed circle button to clear any existing logs from the network tab.
6. Reproduce the issue while the network requests are recorded.
7. Once ready, click the download button to download and save the HAR file to your computer.
8. Upload the HAR file to your support ticket or ask your support agent how to send the file.
Note: For any issues generating this file, see this article from Google's Help Center.
Retrieving console logs in Chrome:
1. Open the Main Menu for Chrome.
2. Navigate to More Tools > Developer Tools.
3. Open the Console tab and screenshot any errors that appear.
1. Open Safari and go to the Develop menu. If you don't see the Develop menu, follow the instructions in this article from the Safari User Guide.
2. Select Show Web Inspector.
3. Click the Network tab. You must keep it open while you reproduce the issue.
4. Reproduce the issue while the network requests are recorded.
5. Click the Export icon and save the HAR file.
Note: For any issues generating a HAR file in Safari, see this article from the Safari Developer website.
Retrieving console logs in Safari
1. Open Preferences and navigate to the Advanced tab.
2. Select Show Developer menu in the menu bar.
3. Close Preferences.
4. In the menu bar, select Developer > Show error console.
5. Screenshot any errors that appear.
1. Open Firefox and go to the page where the issue is occurring.
2. Open the Network Monitor. Click here to learn more.
3. Reproduce the issue while the network requests are recorded.
4. Click on the HAR button to download and save the file to your computer.
For any issues generating a HAR file in Firefox, see this article from Firefox Source Docs.
Retrieving console logs in Firefox
1. In the Tools menu, select Web Developer.
2. Console logs will appear in a separate window.
3. Screenshot any errors that appear.
1. Open Edge and go to the Network tool.
2. Reproduce the issue while the network requests are recorded.
3. Export captured traffic as a HAR file.
4. Upload the HAR file to your ticket or talk to your support agent.
Note: For any issues generating a HAR file in Edge, see this article from the Microsoft Edge website.
Retrieving console logs in Edge
1. Select the three dots in the upper-right corner of your browser window.
2. Click More tools > Developer Tools.
3. In the DevTools panel, click the Console tab.
4. Right-click the console and select Clear Console of any pre-existing logs.
5. Check the Preserve Log checkbox.
6. Replicate the issue that you experienced in the Edge browser.
7. Screenshot any errors that appear.
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