Set Up Cancellation Policy

Introduction

Managing bookings is a crucial part of running a co-working space. Occasionally, a member will book a resource but will end up canceling it. OfficeRnD allows you to set up rules for these occasions and apply different rules to different Resource Rates.

Click here to watch the video tutorial.

Create a Cancellation Policy

1. Navigate to Settings/Platform.
2. Scroll down to the Booking Cancellation Policies section and click Add Policy.
3. Fill out the following details and settings:
   • Name - set a unique name for the policy.
   • Active Member Conditions & Non-Active Member Conditions - a policy can apply different conditions and fees for active members and for non-active members. By default, a policy will use the same set of conditions for both types of members.
     If you would like to set up different types of conditions, de-select the Same as Active Member Conditions checkbox under the Non-Active Member Conditions section to define different condition steps.
     
     
     
   • A policy can have multiple condition steps. Each step has two fields:
     • Hours - set the number of hours in advance in which a member must cancel their meeting. For intermediate steps, the Hours value you apply must be aligned with the hours from the previous steps. 
     • Cancellation Fee - set the percentage of a booking fee that a member must pay if they cancel their booking when adhering to the condition in this step.
       
       Bookings that are subject to cancellation fees cannot be edited or rescheduled.
       
       
       
   • Add & Remove Steps - to add a step, click the Add Step button. To remove a step, click the Delete button.
     
     
4. Click Add.

Next Steps

• Apply the cancellation policy to a resource rate
• Create a Meeting Room