Set Up Cancellation Policy

Managing bookings is a crucial part of running a coworking space. Occasionally, a member will book a resource but will end up canceling it. OfficeR&D allows you to set up rules for these occasions and apply different rules to different Resource Rates.

Create a Cancellation Policy

1. Navigate to Settings/Platform.
2. Find the Booking Cancellation Policies section and click Add Policy.
3. Fill out the following details and settings:
   • Name - set a unique name for the policy.
   • Active Member Conditions & Non-Active Member Conditions - a policy can apply different conditions and fees for active members and non-active members. By default, a policy will use the same set of conditions for both types of members. If you would like to set up different types of conditions, de-select the Same as Active Member Conditions checkbox under the Non-Active Member Conditions section to define different condition steps. 
   • A policy can have multiple condition steps. Each step has two fields:
     • Hours - set the number of hours in advance a member must cancel their meeting to adhere to the condition. For intermediate steps, the Hours value you apply must be aligned with the hours from the previous steps. 
     • Cancellation Fee - set the percentage of a booking's fee that a member must pay if they cancel their booking when adhering to the condition in this step.
   • Add & Remove Steps - to add a step, click the Add Step button. To remove a step, click the Trash Bin button.
4. Click Add.

Next Steps

• Apply the cancellation policy to a resource rate
• Create a Meeting Room