Day Passes Errors and Troubleshooting

If a member reaches out to notify you they cannot check-in through the members portal or the mobile app, they probably don't have allocated day passes. Read through this article to find out how to resolve the situation. 

Reasons a member would get the "No valid day passes for this member" error

There are two reasons why a member would get the error:

  • They don't have an active membership.
  • They don't have any day passes.

A member can check-in only if they have day passes. They can be added as part of a one-off purchase or as part of a membership. 

Enable the member to check-in:

  • Navigate to the member profile in OfficeRnD.

Note: Active members do not need to use day passes to check-in, unless all of their active memberships' plans have the Use day passes option enabled. 

  • Review the Day Passes section to verify they have valid day passes. If they don't, proceed with the next step.
  • Review the One-Off Fees and Memberships sections to find if they have purchased any day passes as a one-off fee. If the member has an active membership, navigate to Billing/Plans, and review if it offers any day passes. 
  • If the member memberships and one-off services don't provide day passes, help them purchase the proper service they need.

Important: If you add day passes to a company, you must open each member's profile and tick off the Use Day Passes option.


If the above steps don't help, email

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