Sometimes, you might encounter an issue when logging in to the Members portal. This can happen due to various reasons. In this article, we'll try to cover the most common ones and what to do if you encounter them.

Sometimes, you might try to log into your organization's members portal using app.officernd.com.

If you try to log in to the Admin portal with your members' portal credentials, you'll see the following error:
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This is because such links can only be used if you're an organization teammate. It cannot be used to access the members portal.

You must use the specific URL to log into the members portal.
Usually, that address is <org-sname>.officernd.com, where <org-name> should replace that of your organization.

The organization's slug can be found on the admin end in Settings > My Account > General.

It's possible, however, that your organization uses a custom domain for the members portal.

In that case, you can check the welcome email you received when you were invited to the members portal and see the correct address.

Alternatively, you can contact an admin of the space and ask them for the URL of the members portal.

Sometimes, it's possible to see the error mentioned above when your browser's cache has stored data that interferes with the normal login process.

This issue may occur if you've used and stored several different login credentials in the same browser.

In order to resolve the situation, you can try opening the members portal in an incognito window or clearing your browser cache.

Here are tutorials on how to clear your browser cache for some of the more popular browsers:

If you encounter this issue, you can try opening the link in an incognito window, as that will prevent any sort of browser cache and cookies from interfering with the normal function of the link inside your email.

Alternatively, you can try clearing your cache by following the steps in the previous paragraph.

Note: The tokens that are provided with the Welcome and Reset Password emails are valid only for 72 hours. After that period of time passes, you will no longer be able to use them and will require a new email with a new token.