How to Resolve Login Issues

Last Updated: April 18, 2024 06:32

Introduction

Sometimes you might encounter an issue when trying to log in to the Members portal. This can happen due to various reasons. In this article, we'll try to cover the most common ones and what to do if you encounter them.

Logging into the Admin Portal of OfficeRnD

Sometimes you might try to login into the members portal of your organization using app.officernd.com.

If you try to login into the Admin portal with your members' portal credentials, you'll see the following error:

This is because such links can only be used if you're a teammate of the organization. It cannot be used to access the members portal.

In order to log into the members portal, you need to use the specific URL of the members portal.
Usually, that address is <org-sname>.officernd.com, where <org-name> should be replaced with that of your organization.

On the admin end, the slug of the organization can be found in Settings/My Account/General.

It's possible however that your organization uses a custom domain for the members portal.

In that case, you can check the Welcome email you received when you were invited to the members portal and see what the correct address is.

Alternatively, you can contact an admin of the space and ask them for the URL of the members portal.

Your browser cache has stored data that is causing login problems

Sometimes it's possible to see the error mentioned above when the cache of your browser has stored data that interferes with the normal login process.

This issue may occur if you've used and stored several different login credentials in the same browser.

In order to resolve the situation, you can try opening the members portal in an incognito window or try clearing your browser cache.

Here are tutorials on how to clear your browser cache for some of the more popular browsers:

You've Received a Welcome/Reset Password Email and the Link isn't Working

If you encounter this issue you can try opening the link in an incognito window as that will prevent any sort of browser cache and cookies from interfering with the normal function of the link inside your email.

Alternatively, you can also try clearing your cache by following the steps from the previous paragraph.

Note: The tokens which are provided with the Welcome and Reset Password emails are valid only for 72 hours. After that period of time passes, you will no longer be able to use them and will require a new email with a new token.