Whether you need help with a broken printer, have a billing question, or require access, the Member Portal allows you to submit support tickets quickly and track the response. This feature helps members communicate with workspace staff without needing to send emails or make calls.
In this article, you'll learn how to create a ticket, what details to include, and where to find and review all your existing tickets.
Submit a support ticket
To submit a new ticket to the workspace community managers:
Click your profile icon at the top right and select Profile.
Open the Tickets tab and click Submit Ticket. Alternatively, you can click Submit Ticket at the top of any page on the Member Portal.
Enter the ticket details, select its category and severity, and add attachments (if applicable).
Tip: Include clear, specific details to help staff resolve your issue faster. For example, say “Internet not working in Meeting Room B at 10 AM” instead of just “Wi-Fi problem.”
Click Report. You will receive an email confirming that your ticket has been submitted.
You can find the new ticket and review all your tickets on the Tickets tab in your account.
