Drop-in members don't have a rolling membership to keep them active, so their status can drift out of sync with their ability to actually use the space. Grant Active Status closes that gap. When it's on, any member holding at least one valid day pass from a one-off plan is marked active, and the moment their day passes run out, they revert to your default status. You set it once on the plan, and member statuses stay correct on their own.

This article explains what Grant Active Status does, how it behaves for individuals versus companies, and how to turn it on.

A few conditions decide whether the setting has any effect.

"Grant Active Status" ties a member's status to their day pass allowance instead of to a membership. With this setting turned on, a member who holds at least one valid day pass from a one-off plan is automatically marked as 'Active'. When the last valid day pass is used or expires, the status reverts to your system default, for example, 'Drop-In'.

This setting allows reporting to accurately represent drop-in traffic. A member counts as active only while they can still use the space, and stops counting as active the moment they can't, with no manual status change required from you.

The effect of the "Grant Active Status" setting for day passes depends on whether the day passes belong to an individual or to a company pool.

For a company pool, every member of the company is marked 'Active' while valid day passes remain in the shared pool. The company's own status doesn't change; only the members' statuses do. For day passes assigned to a specific member, only that member's status is affected by the "Grant Active Status" setting; other members in the same company are unaffected, since their statuses don't depend on this member's day passes.

You turn on "Grant Active Status" while creating a one-off plan, on the same tab where you configure its day passes.

What does "Grant Active Status" do?

The "Grant Active Status" setting automatically marks a member as 'Active' while they hold at least one valid day pass from a one-off plan. When no valid day passes remain, the member reverts to your default status, such as 'Drop-In'.

Does "Grant Active Status" work with monthly memberships?

The "Grant Active Status" setting applies only to one-off plans, so it doesn't appear for monthly memberships. A monthly membership already governs the member's status through the membership itself.

Does "Grant Active Status" change the company's status?

Granting active status through a company-wide plan marks individual company members as 'Active', but the company's status remains the same. Only member statuses are affected by the setting.

What happens to a member's status when their day passes run out?

When a member's last valid day pass is used or expires, their status reverts to your system default, for example, 'Drop-In'. The 'Active' status holds only while a valid day pass remains.