Effortless Holiday Planning with the Closed Days Feature

 

Summary

The Closed Days feature allows you to set periods during which the entire space will be closed for bookings. For example, customers may close their spaces/locations for holidays or maintenance.

Each period is defined by:

  • Title - usually identifies the reason for the closure. The title is displayed in the message customers see when they try to book a resource when the space/location is closed.
  • Start Date & Time
  • End Date & Time

ClosedDays_Teaser.gif

How to Add Closed Days?

Admins can add Closed Days globally (not per location) by navigating to Settings/Platform Modules/Calendar & Bookings and editing the Closed Days settings in the Business Hours section. Simply click on the Add Closed Day button and enter the start & end dates.

image-20231215-114236.png

How to Block Bookings on Closed Days?

To block bookings during the closed days, admins need to enable the Restrict outside business hours bookings options. If the option is disabled, the Closed Days settings won’t affect any bookings.

  • Active Members - when selected, this option will disable active members from booking outside business hours, workdays, and on closed days. The restrictions are applied when booking through the members portal and mobile apps.
    Business hours apply exclusively to time-based resource bookings (Booking Mode = Time), while closed days and workdays affect all reservations (including resources with Booking Mode = Date).
  • Non Active Members - when selected, this option will disable non-active members from booking outside business hours, workdays, and on closed days. The restriction applies across the public calendar, members portal, and mobile apps.
    Business hours apply exclusively to time-based resource bookings (Booking Mode = Time), while closed days and workdays affect all reservations (including resources with Booking Mode = Date).
  • Admins can always make bookings via the admin portal, no matter what the Restrict outside business hours options are.

Booking on a Closed Day

  • For time-based resources, you can use the available time and book on a Closed Day before or after the Closed Day time period. E.g. if the Closed Day period starts on Dec 23rd at 13:30, then the resources will be available for booking until 13:30 on that day.
  • When booking a date-based resource, however, you cannot book any of the Closed Days even if the Closed Day period starts/ends mid-day.
  • If there are already existing bookings during the Closed Days, they won’t be changed or affected by the newly added Closed Days, unless the admins manually edit them.

When customers or admins make a booking on a Closed Day, the system will use the resource’s weekend rates - hour-weekend, half-day-weekend, day-weekend. If such are not defined, the user will see the following message:

[Resource Name] is currently unavailable for booking as the space is closed for [Title]. Please select a time within our operational hours for your reservation.

Example:

image-20231215-135124.png

 

Was this article helpful?
4 out of 4 found this helpful

Comments

0 comments

Please sign in to leave a comment.