Most spaces sell two kinds of things: recurring access, such as offices and dedicated desks, and pay-as-you-go bookings, such as meeting rooms. Charge them the same way, and your invoices drift out of sync with how customers actually use the space. OfficeRnD Flex splits pricing into two models, so each offering type is billed according to its own logic. Billing Plans handle recurring and one-time services. Resource Rates handle bookable resources charged by usage.

Both models can be accessed and configured under Billing in the Admin Portal, and connect to your resources and Revenue Accounts. This article explains what each one does, when to reach for which, and how they work together in a single space.

Before you start, check the following:

Billing Plans and Resource Rates solve different billing problems, so the split comes down to how the customer pays for the thing.

A Billing Plan prices a service that a member subscribes to or buys outright. When you assign a monthly Billing Plan to a member or company, it becomes a membership that is automatically invoiced according to the plan's schedule. Plans come in two forms: recurring plans that charge monthly, and one-off plans for single purchases, such as Day Passes, setup fees, or deposits. Use them for office rentals, dedicated desks, printing packages, and any service billed on a fixed cadence.

A Resource Rate prices a bookable resource based on how much it gets used. It charges customers for the bookings they make through the Member Portal, the Growth Hub storefront, or bookings you add on their behalf in the Admin Portal. Rates can be hourly or daily, with separate pricing for weekdays, weekends, days, weeks, and months. Use them for meeting rooms, event spaces, hot desks, and anything else booked by time.

The following table sums up the split:

One Resource Rate can be used with multiple resources. If several rooms share the same booking policy, cancellation policy, and Revenue Account, you can apply a single rate to all of them instead of creating one per room. Two small meeting rooms priced at the same hourly rate can be billed at a single shared rate, while a larger room with its own hourly, half-day, and full-day pricing needs a separate rate.

Start with one question for each thing you sell: Does the customer pay a set amount on a schedule, or pay based on how much they use it?

If the customer pays a fixed amount every month or as a single charge, use a Billing Plan. A private office at a monthly rate, a locker add-on, and a one-time registration fee all fit this pattern. The price is agreed up front and does not change with usage.

If the customer pays according to when and how long they book, use a Resource Rate. A meeting room charged by the hour and a hot desk charged by the day both fit here. The final charge depends on the booking, and the rate can vary by time of day or day of the week.

Most spaces run both models at once, because a single member often has a recurring membership and books resources on top of it.

A member with a dedicated desk membership pays a monthly Billing Plan for the desk itself. When that same member books a meeting room for two hours, the Resource Rate on that room generates a separate booking charge. The two models bill independently and appear as separate line items, so the desk subscription and the room usage never get tangled.

Booking Credits sit between the two. A Billing Plan can grant Booking Credits to its members, and those credits offset Resource Rate charges when the member books a covered resource. When the credits run out, the standard Resource Rate applies to further bookings.

Day Passes connect the two models in a similar way. A Billing Plan can grant Day Passes, either monthly or as a one-time allocation, and the member spends them against usage rather than paying the resource rate in currency. 1 Day Pass covers a full day of shared-space access and is consumed when the member checks in and out. A Daily Resource Rate can also accept a Day Pass as the payment method for a daily booking, in which one pass always equals one full day, even if the booking is shorter. Once a member's Day Passes are used up, any further usage reverts to the standard rate.

Some offerings look like they could go either way. Private offices are the common example, and the deciding factor is still how the customer pays.

If you rent a private office for a fixed monthly amount, use a Billing Plan even though an office is also a resource. The office is sold as a subscription (membership), not booked by the hour. You can create 1 private office Billing Plan with shared settings, such as the invoicing period and credits, and then set each office's individual price under Space > Private Offices. The resource price overrides the plan price, so you avoid creating a separate plan for each office.

If you instead let customers book an office by the day or week, use a Daily Resource Rate. The charge then follows the booking rather than a fixed subscription.

Can I use a Billing Plan to charge for meeting room bookings?

Billing Plans are not the right model for meeting room bookings, because those are billed by usage rather than on a schedule. Use a Resource Rate for the room, then grant Booking Credits or a rate discount through a Billing Plan if you want members to book at a reduced or covered price.

What happens when a member's Booking Credits run out?

When a member uses all their Booking Credits, the standard Resource Rate applies to any further bookings. Credits granted by a Billing Plan cover bookings first, and the resource's own rate takes over once they are gone.

Does an office have to use a Billing Plan?

An office does not have to use a Billing Plan; the model depends on how you sell it. Rent it as a fixed monthly membership, and a Billing Plan fits. Offer it for short daily or weekly bookings instead, and a Daily Resource Rate fits.

Why does an office's price differ from its Billing Plan price?

An office's price differs from the plan price because a resource-level price overrides the Billing Plan's price. This lets you keep one shared private office plan while charging a different amount for each individual office.