Who this is for:
➤ Product: OfficeRnD Flex.
➤ Who: Admins who manage billing and bookable resources.
➤ Where: On the Admin Portal, under Billing > Resource Rates.
➤ Availability: All Flex plans.
Charging accurately for Meeting Rooms, Hot Desks, and other bookable spaces gets complicated fast. You might price a room by the hour, a desk by the day or week, and a private office by the month, then vary all of it for weekends. Resource Rates are the pricing model that handles this: you define the cost rules once per resource, and Flex calculates the charge automatically when a member books.
In Flex, Resource Rates are in the billing layer and are attached to your bookable resources. They work alongside Billing Plans, one covering bookable resources, the other covering recurring or one-time services like office rentals and printing, so together they form your full pricing setup.
In this article:
Understand how Resource Rates price bookings.
Compare hourly and daily rate types.
See how Flex chooses a price when several apply.
Learn how Resource Rates work with discounts and credits.
Prerequisites
Before you set up a Resource Rate, confirm the following are in place.
You have created any one-off fees you want to offer as extras. Set up a Billing Plan →
You have set up a Revenue Account to associate with the charges. Set up a Revenue Account →
You have admin access to the Billing hub on the Admin Portal.
How Resource Rates work
A Resource Rate is a set of pricing rules you attach to a bookable resource. When a member books that resource, Flex reads the rate and calculates the charge without any manual adjustment on your end.
Each rate can hold a payment method (currency, Credits, Coins, or Day Passes), base prices for different booking lengths, optional extras and amenities, a Revenue Account for the charges, and cancellation and booking policies. You create and manage every rate from the Admin Portal under Billing > Resource Rates, and you can build as many as your setup needs.
Choose between hourly and daily rates
Resource Rates come in two types, and the right one depends on how long members typically book a resource.
Hourly Resource Rate – Use for short bookings, such as Meeting Rooms. You set a price per hour, with optional separate prices for non-business hours and weekends. Add Hourly Resource Rates →
Daily Resource Rate – Use when members book by the day, week, or month, such as Hot Desks and offices. You set prices for full days, weeks, and months, with optional weekend pricing. What are Daily Resource Rates →
You can still set a full-day price inside an hourly rate, for example, to discount longer bookings, without switching the resource to a daily rate.
Note: On the Member Portal, members can book daily resources for one day at a time. For weekly or monthly bookings, an admin must create the booking on the Admin Portal, or you can offer extended bookings through Growth Hub.
Prices over weekends and during non-business hours
Members can book outside business hours if you don't restrict it, so your rate needs to cover those times. Flex applies weekend and non-business-hour prices only when you set them.
If you set a weekend rate, Flex applies it on weekends.
If you don't set a weekend rate, Flex applies the standard rate on weekends too.
To make weekend bookings free, create a weekend rate and set it to 0.
A "weekend" here is any day not marked as a workday for your organization or location, so it follows your own calendar rather than a fixed Saturday-Sunday.
How Flex picks a price when several apply
When more than one price could apply to a booking, Flex always charges the lowest applicable price. This matters for longer bookings, where a weekly or monthly rate often works out cheaper than the sum of the daily prices.
How Resource Rates connect to discounts and credits
Resource Rates set the base price. Discounts and credits then adjust what the member actually pays.
You can assign rate discounts to Billing Plans so members automatically get preferred pricing, and they can pay with Credits or Coins where the rate allows. When both apply, Flex uses the discount first, then deducts Coins from the reduced price. Hourly credits work differently: 1 credit equals 1 hour regardless of the rate or discount. Add rate discounts to bookings →
Best practices
If a resource, such as a Meeting Room, is booked for short periods, use an hourly rate rather than a daily one.
If your space is quieter or busier on weekends, set a separate weekend price to reflect demand.
If you want to offer discounted weekend rates, first configure a matching weekend rate, because a discount applies only when its rate type exists.
If you attach extras, keep them relevant to the resource so the booking options stay clear.
FAQs
What's the difference between Resource Rates and Billing Plans?
Resource Rates and Billing Plans are two separate pricing models for different things. Resource Rates price bookable resources like desks and Meeting Rooms, while Billing Plans price recurring or one-time services such as office rentals, dedicated desks, and printing.
Can members pay for bookings with Day Passes?
Members can pay with Day Passes when the Resource Rate allows it, and 1 Day Pass always equals 1 full day. A half-day booking still uses a full Day Pass.
Can I charge a different price on weekends?
You can set a separate price for weekend bookings on both hourly and daily rates. If you don't set one, Flex applies your standard rate on weekends instead.
How does Flex decide the price when several rates apply?
Flex charges the lowest applicable price whenever more than one price could apply to a booking. This usually favors the member on longer bookings, where a weekly or monthly rate beats the daily total.