FAQ and Troubleshooting
Find the answers to the most frequently asked questions from our support team.
34 articles
Billing Plans and Resource Rates
Find FAQ and troubleshooting for Billing Plans and Resource Rates.
How to Customize the Statement's Email Template
How to Change the Measurement Units In Your Account
Billing and Invoicing
Find FAQ and troubleshooting regarding Billing and Invoicing.
Tips and Tricks
How To Invoice Future Items While Retaining The Current Billing Period
[Flex] What Is the Billing Lock Date?Learn to set and manage the Billing Lock Date in OfficeRnD Flex to prevent unauthorized billing changes and ensure accounting accuracy.
How to Re-invoice a Line Item?
How to Accommodate Pre-payments for Memberships Longer Than a Month
[Flex] How To Create Separate Invoices For Future PeriodsLearn how to create separate future-period invoices with unique issue dates to support precise monthly revenue tracking.
When to Detach Line Items from an Invoice?
How to Send Monthly Invoices to More Than One Member
[Flex] When Should I Manually Generate an Invoice?Learn when to manually generate invoices in OfficeRnD Flex for memberships and one-off fees that fall outside of the automatic Bill Run.
[Flex] How to Waive Off a Fee?Learn how to waive one-off fees in OfficeRnD Flex to exclude them from billing and reports while keeping a record in the system.
[Flex] Billing Options – Recurring Memberships and One-Off FeesExplore the available billing options in Flex.
Will OfficeRnD prorate invoices?
What happens if a credit card is declined?
[Troubleshoot] 'Recipient Could Not Be Found'
[Flex] The Difference Between a Billing Plan and a MembershipLearn how Billing Plans define pricing and how Memberships assign those plans to individual members or companies.
Space and Resources
Find FAQ and troubleshooting for your space and resources.
Why do I get an "Unable to assign membership" error on the floor plan?
Troubleshooting resource assignment
How to fix "The resource is not available for the requested period" error
Analytics and reports
Find FAQ and troubleshooting for the Data Hub module.
How to Fix Occupancy Issues for an eSigned Contract
Flex Q&A - Transition to Data Hub
How to set up Google Analytics tracking in OfficeRND
Settings
Find FAQ and troubleshooting for the Settings module.
Activity Logs, Data Backup, and Recovery
How to Change the Measuring Units
Requesting Bulk Updates from Support
How to Hide a Plan From the Sign-Up PageLearn how to hide a Billing Plan from the signup page or Member Portal while keeping it accessible for internal use through the Admin Portal.
Possible Issues After Changing the Organization Slug
How to Change Members Portal Translations