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[Quick Start] Flex Data Hub

Updated today

OfficeRnD Data Hub is a powerful analytics and reporting tool designed to help you leverage data for improved decision-making. It offers insights into workplace behaviors and patterns, allowing you to optimize your operations, enhance productivity, and foster better collaboration.

Whether you're an experienced analyst or just beginning to explore data-driven strategies, OfficeRnD Data Hub streamlines complex data processes with user-friendly dashboards and automated reporting, making it accessible for users of all skill levels.


Data Hub features

  • Pre-built dashboards: Access detailed, ready-to-use dashboards tracking metrics like revenue, occupancy, and utilization.

  • Automated reporting: Schedule and send regular email updates to your team, ensuring everyone stays informed.

  • Customizable filters: Manipulate data with interactive sets and filters for deeper insights.

  • Export options: Download reports in PDF and CSV formats for offline analysis or sharing.

Granular Data Hub permissions

You can give different permissions to your admin users. For example, you may want your Event Manager to skip financial dashboards but still view event RSVPs. You can give each admin role access to one or more of the Data Hub dashboard categories. To do that:

  1. Go to Settings > Account Details > Admin Roles.

  2. Click Add Role or edit an existing one.

  3. Open the Data Hub tab and select the access type.

  4. Select the permissions for each Data Hub category.

  5. Click Save.

How can Data Hub help you?

OfficeRnD Data Hub simplifies the data analysis process, allowing your team to:

  • Enhance space utilization: Gain insights into the usage of different areas to make informed decisions about space allocation and design adjustments.

  • Improve member experience: Monitor member interactions with your space to customize services accordingly.

  • Optimize costs: Analyze employee usage patterns to choose cost-effective membership plans and minimize unnecessary spending.

  • Build community: Identify interaction patterns to foster a collaborative environment and schedule relevant networking events.

  • Measure performance: Monitor occupancy rates, revenue trends, and member retention to guide strategic decision-making.

  • Predict future needs: Use predictive analytics to anticipate trends, allowing for proactive adjustments to services and pricing.

Data Hub overview

To access OfficeRnD Flex Data Hub, click the Data Hub icon in the navigation panel and open one of the dashboards.

Data Hub has multiple dashboards you can access easily using the navigation panel. All dashboards are grouped into sections:

Section

Dashboards

Analytics Overview

Analytics Overview – Track revenue, occupancy, bookings, and customer activity.

Billing & Revenue

  • Revenue Overview – An overview of the organization's actual revenue (a combination of projected and invoiced revenue).

  • Revenue Details – A detailed view of the organization's actual revenue, split by customer, revenue account, and/or location.

  • Invoices Overview – An overview of the organization's invoiced amounts, issued credit notes, and overpayments.

  • Invoices Details – A detailed view of the organization's invoices, credit notes, and overpayments, split by revenue account, customer, and/or location.

  • Invoices List – A list of all invoices, overpayments, and credit notes issued in the selected time period.

  • AR Aging – An overview and detailed list of overdue invoices and debtors.

  • Payments Overview – An overview and detailed list of the successful payments made to the organization.

  • Allocations – A list of overpayment and credit note amounts allocated to invoices in the selected time period.

  • Deposits Overview – A list of deposit amounts for each customer, split by the status of the deposit (held / pending / refunded / pending refund).

  • Projected Revenue – The projected revenue is based on existing memberships and fees without considering any invoice data.

  • Invoiced Revenue – The invoiced revenue is based on invoiced amounts only, without considering any projected fees that have yet to be invoiced.

  • Balance – An overview of each customer's fees, split by payment status (paid/unpaid) and type (one-off/recurring). It can be used to compare each customer's invoiced and projected revenue.

Space & Occupancy

  • Occupancy Overview – Occupancy metrics for the selected period and occupancy type.

  • Occupancy Rates – The price at which the occupied resources were sold in the selected timeframe via memberships.

  • Occupancy Rates Export – The price at which the occupied resources were sold in the selected timeframe via memberships.

  • Occupancy Intervals – The occupied, available, or unavailable offices in the selected timeframe.

Experience Hub

  • Activity Overview – Track member activity, logins, and engagement across the Member Portal and the Mobile App.

  • Tickets – Provides an overview of the ticketing system in OfficeRnD. It tracks help desk performance and summarizes ticket distribution.

  • Events – An overview of events, RSVPs, and capacity utilization.

Bookings and Utilization

Operations

  • Orders – Helps you track orders of goods made by members in your Marketplace.

  • Contracts Overview – Shows projected monthly contract values within the chosen date range.

  • Contracts Details – Provides a detailed view of the contracts created within your organization and their monthly payments.

  • Retention & Churn – Displays information about the growth of your customer base and membership revenue.

  • Memberships – Displays information about memberships.

  • Members – Displays information about your member base.

  • Opportunities – A comprehensive view of the sales opportunities within your organization.

  • Benchmark – Compare key metrics against industry benchmarks.

Growth Hub

  • Growth Hub Revenue – Provides a comprehensive view of e-commerce performance, highlighting the total revenue and sales generated through the Growth Hub.

  • On-Demand Revenue Breakdown – Provides a detailed view of on-demand revenue performance, focusing on one-off transactions within the Growth Hub.

  • Memberships Revenue Breakdown – Provides a detailed view of membership transactions within the Growth Hub.

  • Billable Transactions – A summary and details of the transaction volume that form the basis for fee calculation.


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